FOXPLAY CASINO
Does FoxwoodsONLINE still exist?
FoxwoodsONLINE is now FoxPlay, a new and exciting social gaming platform that provides a variety of fun and immersive mobile gaming experiences for the modern player that can be enjoyed anytime, anywhere.
Why did Foxwoods switch to FoxPlay Casino?
Foxwoods is committed to bringing best-in-class experiences to its players. The new FoxPlay Casino will provide an elevated and more immersive experience offering better and more engaging social gaming experiences for players. Players can expect to see new games from leading providers, interactive jackpot lounges, plus Keno, Bingo, Poker and more.
Do I need to set up a new account on FoxPlay Casino? Will my account history remain?
You do not have to set up a new account. You can log-into the new FoxPlay Casino platform using the same credentials that you used on FoxwoodsONLINE. Your account information will transfer and will be available and visible on the FoxPlay Casino platform.
Will my coin balance transfer from FoxwoodsONLINE to FoxPlay Casino?
Yes, in most cases your entire balance for coins will transfer to FoxPlay Casino. In rare instances, coin balances will experience slight adjustments.
Will my loyalty points transfer from FoxwoodsONLINE to FoxPlay Casino?
Yes, your loyalty points balance will transfer to the new FoxPlay Casino as “FoxPlay Points”.
Are FoxPlay Points the same as Foxwoods Rewards points?
No, FoxPlay points are not the same as Foxwoods Rewards points. FoxPlay points are earned in the FoxPlay social casino and can be redeemed for rewards in the Rewards Center, which include a variety of options including Foxwoods Rewards points.
I’ve redeemed my FoxPlay points for Foxwoods Rewards Points, what can I do with them?
FoxPlay points that are redeemed for Foxwoods Rewards Points can be used towards: Hotel Rooms, Dining, Entertainment, Golf, Spa Services, select Retail Outlets, and more at Foxwoods Resort Casino; however they cannot be redeemed for cash.
How often can I redeem for Bonus Slot Play and Free Bets?
Bonus Slot Play and Free Bet redemptions of the same value (i.e. two $5 Bonus Slot Play redemptions) can only be used once per day; however redemption for items with various values (i.e $5 Bonus Slot Play, $10 Bonus Slot Play) is permissible. Once you have used your Bonus Slot Play or Free Bet redemption on property, you may make another redemption for that item and use on your next visit to Foxwoods Resort Casino.
How do I link my Foxwoods Rewards account to FoxPlay Casino?
If you already have a Foxwoods Rewards account number, you can link your account in the “My Rewards” center from the FoxPlay Casino lobby. You’ll need your Foxwoods Rewards account number and pin to do so.
If you do not yet have a Foxwoods Rewards account, you can sign-up at https://www.foxwoods.com/rewards/signup/. You’ll need to present your photo ID in person at Foxwoods Resort Casino to complete registration and receive your account number and pin.
Where can I play on FoxPlay Casino?
You have multiple options to enjoy FoxPlay Casino. You can access FoxPlay Casino on the web at foxplay.foxwoods.com, you can download the mobile app available in the Apple app store or Google Play store or you can play on Facebook.
Do I have to download a new app?
Yes, you will have to download a new FoxPlay Casino app. The FoxwoodsONLINE app is no longer allowing play nor purchasing. Please visit the Apple App store or Google Play store to download the FoxPlay app so you can keep the excitement at your fingertips!
Will the Facebook Page change?
The FoxwoodsONLINE page will remain, but it will now be named FoxPlay Casino. If you already “like” or “follow” the page, there are no actions needed to stay updated on FoxPlay Casino posts and content.
I have questions about FoxPlay Casino, who can I contact?
You can contact support-foxplay@foxwoods.com at any time for questions or assistance with your FoxPlay Casino account. You can also submit help tickets via the app, website or on Facebook. Just go to the “Settings” section and click on the green “Support” button.
FOXPLAY VIDEO POKER
What is FoxPlay Video Poker?
FoxPlay Video Poker is the new Video Poker app and website brought to you by Foxwoods.
Are my FoxPlay Casino and FoxPlay Video Poker app connected?
No, FoxPlay Video Poker and FoxPlay Casino are not connected. You will earn coins and FoxPlay Points separately in each website or app. You will use separate, unique accounts to play in each FoxPlay offering.
Do I need to create a new account for FoxPlay Video Poker if I already have a FoxPlay Casino account?
FoxPlay Video Poker and FoxPlay Casino are two individual offerings from Foxwoods. While you do not need an account to play in FoxPlay Video Poker, we do recommend you create a FoxPlay Video Poker account to take advantage of all of the earnings available in the video poker game!
If you already have a FoxPlay Casino account, this account is entirely separate from FoxPlay Video Poker. You will not be able to access your FoxPlay Casino account in the FoxPlay Video Poker app.
Will I need to download a new FoxPlay Video Poker app?
Yes, FoxPlay Video Poker is a separate app from FoxPlay Casino. If you would like to play FoxPlay Video Poker, you will need to download the FoxPlay Video Poker app. You can find FoxPlay Video Poker in the Apple and Google Play stores.
Can I combine my FoxPlay Casino coins, Loyalty Points, or level with my new FoxPlay Video Poker account?
No, you will not be able to combine FoxPlay Casino and FoxPlay Video Poker loyalty points, coins or level. FoxPlay Video Poker is a separate offering from your FoxPlay Casino account. If you enjoy playing both video poker and slots or other casino offerings, we recommend you continue to play in our FoxPlay Casino. If video poker is your primary interest, FoxPlay Video Poker is perfect for you!
Does FoxPlay Video Poker have the same video poker games as FoxPlay Social Casino?
FoxPlay Video Poker has an expanded offering of video poker games, with over 50 games to choose from!
Can I link my FoxPlay Video Poker account to my Foxwoods Rewards card?
Yes, you can connect your new FoxPlay Video Poker account to your Foxwoods Rewards card.
My Foxwoods Rewards card is already linked to my FoxPlay Casino account, do I need to link to my FoxPlay Video Poker account?
Yes, you will need to separately link your FoxPlay Video Poker app to your Foxwoods Rewards card, even if you have already connected your Foxwoods Rewards card in your FoxPlay Casino account. FoxPlay Casino and FoxPlay Video Poker are separate accounts and each will need to be linked to Foxwoods Rewards separately.
If I already redeemed a reward in my FoxPlay Casino account, can I redeem the same reward in FoxPlay Video Poker?
Where redemption limitations apply .such as for gift cards, Bonus Slot Play, and Free Bets), if a redemption is made in FoxPlay Casino, the same redemption will not be available during that redemption window on FoxPlay Video Poker. Redemptions for coins and Rewards Points remain available without limitation across both FoxPlay accounts.
GENERAL
Why should I connect with Facebook?
Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. We also add FREE coins to your account for doing so! You can connect to Facebook when prompted within the game, or by clicking on the blue Facebook icon in the bottom right corner of your screen. You have complete control over what is posted to your Facebook page and we will never share your information with others.
Can I play the web version on my phone?
Save the FoxPlay Casino website to your home screen and enjoy exclusive features by playing on the web app!
1. Go to foxplay.foxwoods.com on Safari from your mobile phone.
2. Tap the 
share icon in the toolbar.
3. Scroll through the share sheet and tap “Add to Home Screen.”
4. Tap “add” and access the website from your home screen!
Is there a chance of winning real money?
FoxPlay Casino and FoxPlay Video Poker are free-to-play social games intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.
Where can I find my User ID?
You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with “RS” followed by a series of numbers.
How do I receive notifications for free coins and special offers?
Turn on push notifications to receive free coins and special offers right on your phone!
To turn on push notification settings on iOS by entering your phone’s settings, selecting “notifications” and scrolling down to FoxPlay Casino or FoxPlay Video Poker. From there you may toggle on/off the notification controls. On Android this can be done by entering settings and scrolling to the “Apps” entry. Scroll down to FoxPlay Casino to enable or disable notifications.
How do I turn the sound on/off?
You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for music and SFX (sound effects).
Can I invite my friends to play FoxPlay Casino?
We are currently working on perfecting this feature and will have it available for you soon! You can also “like” FoxPlay Casino’s Facebook page to join a community of players and enjoy free coin giveaways!
What are the odds of winning?
All games in FoxPlay are based off the same mechanics as real casino and video poker games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.
Will I lose my progress if I update or uninstall my app?
If you uninstall FoxPlay Casino or FoxPlay Video Poker and you are playing as a guest your progress may be lost. Updating the game will not cause a loss in player data.
However, the easiest way to ensure you never lose your player history or progress is to connect with Facebook. You may connect with Facebook when prompted or by clicking on the blue CONNECT button in the gifts section. You’ll also be awarded FREE coins!
What do I do if my game lost connection?
Please make sure you are playing the most up to date version of FoxPlay Casino or FoxPlay Video Poker and that your internet connection is operating properly. We always suggest players connect to a secure and strong WiFi network when playing FoxPlay.
If your game is still losing connection please contact our support team.
BILLING
I have not received my purchase yet.
Please completely close out of the application and relaunch to refresh your account. If your coin or power-up purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any missing purchases as soon as possible.
I think I was charged twice.
When making a purchase, please select the purchase button only once to ensure two purchases are not made while processing payments. If you believe you were charged twice please select the Contact Us button above and our Customer Support team will get back to you as soon as possible.
I have a question about a recent purchase.
If you have any questions regarding your purchase that cannot be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of your purchase receipt readily available if applicable.
What methods of payment are accepted?
All purchases made in FoxPlay are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit your PayPal account or the app store associated with your device.
Troubleshooting Purchases
We apologize that you are experiencing trouble in making a purchase on FoxPlay.
First, please close out of the game completely and relaunch the game. If the purchase attempt continues to not process please select the Contact Us button above and our Customer Support team will gladly assist.
Does making a purchase affect my odds of winning?
Your odds of winning are unaffected by any purchases made within the game.
GAMEPLAY
How do I earn more free coins?
Free coins can be earned by collecting your daily and bi-hourly bonuses!
How does the daily bonus work?
Spin the daily bonus wheel every day to collect your daily bonus! Players can gain up to three consecutive days on their daily bonus to collect more coins!
How do I level up?
Leveling up is easy in FoxPlay – all you have to do is play! Each bet you make or game you play will contribute to your overall XP (experience points) which determines your level. You may increase your bets to increase the amount of XP earned with each spin when playing slots! Level up to unlock exclusive games and new game content!
What are power ups used for in FoxPlay Casino?
You can earn or purchase power ups in FoxPlay Casino to give you a big boost in Bingo! Power ups may be normal, unique or rare and escalate in their overall ability to help you achieve a Bingo! To access your power ups or purchase more go into the Bingo lobby and click on the blue lightning icon in the top right corner of your screen.
Where can I find the FoxPlay Casino pay table information for slots?
You can find the FoxPlay Casino pay table for slots by clicking on the pay table icon in the slot game you are playing. Our pay table icons can be found in the bottom left corner of your screen.
How is my bet determined?
There are two important factors in a bet: a default bet, and a maximum bet. Your default bet is determined by your coin balance; the larger your coin balance the bigger your default bet will be. Your maximum bet is determined by your level; the higher your level the larger your maximum bet!
How does insurance in blackjack work on FoxPlay Casino?
Insurance in blackjack is considered a side bet and may be made at 50% the amount of your actual bet. The side bet may only be made when the dealer’s open card is an ace. The side bet is on the dealer having blackjack; if you win your hand you win your actual bet, and if the dealer wins his hand you will win the side bet! The side bet is paid 2:1.
How do I get on the Leaderboard?
Your Leaderboard status is based on the highest single win from that week’s Leaderboard Tournament. The largest of these wins are then presented on a weekly Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!